If you're unhappy with your Kobo candle for any reason, just send it back
to us and we'll replace the item. It's that simple.
Please note that all returns
must include the original receipt, and must be shipped to us within 2 days
of delivery. Please also let us know the reason for the return... was your
order damaged in shipping? Is it somehow faulty? Did we send you the wrong
candle? Or do you simply not like it?
If your order arrived damaged or we have
made a shipping error, we will gladly refund your return shipping costs and
replace your order free of charge. If you are returning your candle for any
other reason, please ensure that the candle is returned to us in resalable
condition and everything that was in the box remains in the box.
return via FedEx, United Parcel Service or insured U.S. mail to the following
Makers of KOBO pure soy candles
76 Broad St
Schuylerville, NY 12871
Upon receipt of your package, we'll send a confirmation to your email address.
Please allow 3 weeks for your exchange to be processed.
If you have
any questions please feel free to contact us at 518.695.9991.