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We hope you're as happy as possible with any candle you purchase from KOBO Candles. If you have any questions, concerns or issues with any of our products simply email us at support@kobocandles.com as soon as possible and we'll do whatever we can to make it right.

We also want your shopping experience to be as successful as possible; if you have questions, concerns or issues with this website please let us know at webmaster@kobocandles.com and we'll sort that out too.


Shipping Policy

We can only guarantee same-day shipping if your order is placed before 2pm. Otherwise, we'll ship it as soon as possible the following business morning.

Since our candles ship with matches and we can't ship them by air, we are unable to offer overnight shipping.

We will be glad to offer tailored quotes for shipping to overseas addresses; if your shipping address is anywhere outside the US please send us an email with your intended destination and we'll let you know how much the shipping will be.


Return Policy

If you're unhappy with your Kobo candle for any reason, just send it back to us and we'll replace the item. It's that simple.

Please note that all returns must include the original receipt, and must be shipped to us within 2 days of delivery. Please also let us know the reason for the return... was your order damaged in shipping? Is it somehow faulty? Did we send you the wrong candle? Or do you simply not like it?

If your order arrived damaged or we have made a shipping error, we will gladly refund your return shipping costs and replace your order free of charge. If you are returning your candle for any other reason, please ensure that the candle is returned to us in resalable condition and everything that was in the box remains in the box.

Send your return via FedEx, United Parcel Service or insured U.S. mail to the following address:

RETURNS:
Gassho
Makers of KOBO pure soy candles
76 Broad St
Schuylerville, NY 12871

Upon receipt of your package, we'll send a confirmation to your email address. Please allow 3 weeks for your exchange to be processed.

If you have any questions please feel free to contact us at 518.695.9991.

 
  Email Us at info@kobocandles.com (518) 695-9991Made and Grown in the USA