We hope you're as happy as possible
with any candle you purchase from KOBO Candles. If you have any
questions, concerns or issues with any of our products simply
email us at firstname.lastname@example.org as soon as possible and we'll
do whatever we can to make it right.
We also want your shopping experience to be as successful as
possible; if you have questions, concerns or issues with this
website please let us know at email@example.com and we'll
sort that out too.
We can only guarantee
same-day shipping if your order is placed before 2pm. Otherwise, we'll ship it
as soon as possible the following business morning.
Since our candles ship with matches and we can't ship them by air, we are unable
to offer overnight shipping.
We will be glad to offer tailored quotes for
shipping to overseas addresses; if your shipping address is anywhere outside
the US please send us an email with your intended destination and we'll let you
know how much the shipping will be.
If you're unhappy with your Kobo candle for any reason, just send it back
to us and we'll replace the item. It's that simple.
Please note that all returns
must include the original receipt, and must be shipped to us within 2 days
of delivery. Please also let us know the reason for the return... was your
order damaged in shipping? Is it somehow faulty? Did we send you the wrong
candle? Or do you simply not like it?
If your order arrived damaged or we have
made a shipping error, we will gladly refund your return shipping costs and
replace your order free of charge. If you are returning your candle for any
other reason, please ensure that the candle is returned to us in resalable
condition and everything that was in the box remains in the box.
return via FedEx, United Parcel Service or insured U.S. mail to the following
Makers of KOBO pure soy candles
76 Broad St
Schuylerville, NY 12871
Upon receipt of your package, we'll send a confirmation to your email address.
Please allow 3 weeks for your exchange to be processed.
If you have
any questions please feel free to contact us at 518.695.9991.