Frequently Asked Questions

How do I care for my candles?

You can learn all about how your candles are made and how to care for them here.

How much does shipping cost?

Our shipping policy can be found here.

Do you ship internationally?

Contact us directly to place an international order.

Can I return a candle after I’ve tried it?

We want you to be thrilled with your KOBO purchase. You can get all of the details of our return policy here.

I want to sell KOBO products, how do I do that?

We partner with hand-selected retailers. Please reach out to us at info@kobocandles.com so we can check for conflicts and fine tune a product package that best suits you.

Do you make custom products?

Absolutely! We actually pour products for some nationally famous brands and many startups as well. We’d love to help you. Contact us at info@kobocandles.com.

Can I buy KOBO matches on their own?

Sorry, no. They’re specially packaged with each candle.

If you have other questions, feel free to contact us, we’re here to help.