Frequently Asked Questions
How do I care for my candles?
You can learn all about how your candles are made and how to care for them here.
How much does shipping cost?
Our shipping policy can be found here.
Do you ship internationally?
Contact us directly to place an international order.
Can I return a candle after I’ve tried it?
We want you to be thrilled with your KOBO purchase. You can get all of the details of our return policy here.
I want to sell KOBO products, how do I do that?
We partner with hand-selected retailers. Please visit our Wholesale page to learn more.
Do you make custom products?
Absolutely! We actually pour products for some nationally famous brands and many startups as well. We’d love to help you. Please visit our Custom Orders page to learn more.
Can I buy KOBO matches on their own?
Sorry, no. They’re specially packaged with each candle.
If you have other questions, feel free to contact us, we’re here to help.